Shipping & Returns
All orders are processed and prepared in 1-3 business days. (except for custom orders). For all orders made in Serbia all packages will be sent as PostExpress, delivery takes one business day when packages are dispatched (excluding weekends and public holidays). For each order you will receive a note via e-mail containing the tracking code provided by Pošta Srbije, once the package is addressed and dispatched. In order to provide precise and fast delivery be sure to provide us with correct contact and address info when ordering desired Marinush products.
Please note, during peak sale periods, delays in dispatch can occur. Deliveries via Pošta Srbije are only made on business days, and not on weekends or public holidays.
Your order will be prepared and dispatched within an average timescale of two (2) to five (5) working days (excluding custom orders) from the day after the order is confirmed and completed. It is responsibility of the Customer to provide a correct and secure address where at any time the package can be delivered. Please note, during peak sale periods, delays in dispatch can occur.
All packages are being handled with care and dispatched via official serbian postal office (Posta Srbije). All international orders we’ll ship it via PostExport. After choosing your perfect Marinush companion, you will be notified via email that the purchase is successful and once Marinush package is ready to ship, we will provide you with the tracking code. You will be able to track and trace your order at any time here >> http://www.posta.rs/struktura/eng/aplikacije/alati/posiljke.asp
Please be aware that the delivery dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
If there is a delay in delivery the Buyer must inform Marinush Customer Services. This may be done by e-mail to [email protected] or through a contact form within Marinush contact page. We will send the information to Delivery Company to trigger the start of an investigation. If the product is found during this investigation, it will immediately be redirected to the address of the Buyer (in most cases). If on the other hand the product is not found during the investigation, Delivery Company will consider the parcel to be lost. If this is the case, we will send you a replacement product at its expense. If the lost product(s) are no longer available at this time, Marinush will reimburse you for the cost of these products.
We do not take no responsibility for extension to delivery times due to the carrier, particularly in cases of loss of products. Marinush cannot be held responsible for unanticipated delivery delays beyond its control.
Return and Refund Policy
We hope you love everything that you order from us, but if something isn’t quite right you have 7 days from the day you receive your parcel to return the item to us. We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Marinush is not liable for damages that are caused to the items during transit or transportation. We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
HOW TO RETURN OR EXCHANGE
– You have the right to return / exchange any / all Marinush products you have purchased directly from our website within 7 days of receiving the item.
– All goods will be inspected on return.
– The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the product was received.
– For health reasons, we do not accept returns on the purchase of earrings unless exhibiting a genuine manufacturing fault.
– If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.
– If you want a different item, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.
– The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
– Marinush does not take responsibility for any items lost during the return shipping.
– Depending on the options available in your country, you’ll be responsible for all the cost of returning any items.
– Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.
– We are not responsible for any items that are returned to us by mistake.
– In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
– Partial Refund: in the case that a refund is requested, the cost of shipping and any import fees are the responsibility of the Client. The cost of return shipping is EUR 35, plus the cost of import fees. This amount will be deducted from the final refund. Orders paid by PayPal will be refunded to the original account.
– All refunds will be issued in the same currency as the original purchase.
– Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
– Shipping fees and import fees of the order are non-refundable.
DAMAGED OR INCORRECT ITEMS
Damage or incorrect products must be reported within 24 hour after delivery. If your product is damaged in transport you must report this as soon as possible by sending us detailed descriptions and images.
Very important is that in all types of returns the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 35 EUR in shipping return will be charged. Marinush has the right to replace defective products with products of the same or similar model.
We offer a flexible returns policy to make your online shopping experience even easier. Please be aware that we can exchange the same item for a different size only once. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Marinush account.
Please notice that you can cancel your order within 24 hours since you purchase. We realize that this is a bit uncommon but we have very limited production and very high demand. So after that 24 hours passes, we will finish your order and proceed to sending them to your address.
MARINUSH PR Marina Andrin
Petra Konjovića 46
email: [email protected]